Delivery. Postage is by Royal Mail. Usually goods are sent out First Class post in the case of the UK or by alternative package rate for large or multiple purchases. We will advise accordingly. Large orders are sent out by alternative economic services, We will advise accordingly.
Our standard delivery time is 5-7 working days but because we have to rely on the Royal Mail the exact delivery times is unfortunately beyond our complete control.
Overseas orders are sent air mail post Small Package rate for small orders if under 2 Kg. Larger orders are sent by the most economic postal rate available and we will advise accordingly.
On occasions multiple orders will be sent in more than one parcel. If these are all sent at the same time they can on occasions arrive at different times.
Payment. In the case of electronic payment, dispatch is usually immediately. In the case of cheques we usually dispatch on receipt of cheque. However we do reserve the right to await the clearance of cheques through the UK banking system before dispatch of goods.
Cheques should be made payable to Triplantanol. Please ensure your correct postal address is on the back of your cheque.
Goods Refused or Returned. No goods should be returned to us without prior notification and consent. Carriage charges on goods refused unjustifiably will be charged to the customer at cost.
All goods are backed by our 30 day exchange or refund guarantee. If you are not completely satisfied with your purchase simply return it unused within 30 days of receipt and we will refund you your money. This does not affect your statutory rights. To arrange a return of goods please call us on 01425 616 608
We regret we cannot accept return of goods from overseas customers